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City of Watervliet (population 10254)

Name of service/government operation: Emergency Services Dispatching

Services affected: Dispatching of emergency services

Year started: 2011

Partners: Albany County

Primary goal(s)/motivation(s): reduce manpower and eliminate the duplication od services

What planning process preceded the sharing? desire to cut our budget streamline a process (dispatching)

What governance structures and/or agreements are required to maintain this agreement? City of Watervliet Police Department Albany County Sheriffs department

Challenges: selling the idea to our residents

Benefits: elimination of a duplicated service. Better trained dispatchers. budget reduction for the City of Watervliet

Impact on budget: City of Watervliet was able to eliminate 3 dispatchers (1 dispatcher retired the other 2 were offered jobs with the County dispatching service)

Impact on labor: reduction

Impact on service: none County dispatchers are better trained therefore the service increased

Key contact: Mark Gleason @